RETURN POLICY
We offer refunds or exchanges forĀ unworn, unused, undamaged items purchased at full price only within 14 days of receipt of your order. The amount of $5 will be deducted from your refund if the gift box and/or pouch is missing.
Due to hygiene reason, we do not offer exchanges or refunds onĀ earrings.
We do not cover costs for items returned to us, unless the order is damaged or faulty upon arrival. Customers are required to pay for postage and all fees incurred when returning the jewellery.
If you are not satisfied with your order, please email info@elicrishan.com
SALE ITEMS
AllĀ sale items or items purchased using a discount code (exclusive of our sign-up code) are final and cannot be refunded or exchanged.
FAULTY/DAMAGED RETURNS
If your orderĀ arrives faulty or damaged, we are more than happy to offer a full refund, or exchange. Please contact us on info@elicrishan.com with:
-proof of purchaseĀ
-description and photo of the jewelleryĀ
You must contact us within 7 days of receipt of your order for a return.Ā You will be issued a return ID number. You must return the gift box/pouch yourĀ order was sent with.
Return freight method with a tracking number is recommendedĀ for all returns. We must receive your returned items within 20 days of issuing the return ID number. We are not responsible for returns damaged or lost in transit.
PROCESSING TIME
Please allow up to 3-5 business days for your return to be finalisedĀ after receiving the item.Ā All funds should appear in your bank account within 5-10 business days after being processed.