RETURN POLICY

We offer refunds or exchanges for unworn, unused, undamaged items purchased at full price or with a sign-up code, within 14 days of receipt of your order. To be eligible for a refund or exchange, orders must be returned in their original packaging.

Due to hygiene reason, we do not offer exchanges or refunds on earrings.

We do not cover costs for items returned to us, unless the order is damaged or faulty upon arrival. Customers are required to pay for postage and all fees incurred when returning the jewellery.

If you are not satisfied with your order, please email info@elicrishan.com

SALE ITEMS

All sale items or items purchased using a discount code are final and cannot be refunded or exchanged.

FAULTY/DAMAGED RETURNS

If your order arrives faulty or damaged, we are more than happy to offer a full refund, or exchange. Please contact us on info@elicrishan.com with:

-proof of purchase 

-description and photo of the jewellery 

You must contact us within 7 days of receipt of your order for a return. You will be issued a return ID number. You must return the gift box/pouch your order was sent with.

Return freight method with a tracking number is recommended for all returns. We must receive your returned items within 20 days of issuing the return ID number. We are not responsible for returns damaged or lost in transit.

PROCESSING TIME

Please allow up to 3-5 business days for your return to be finalised after receiving the item. All funds should appear in your bank account within 5-10 business days after being processed.